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The Rise of Voice Technology

Table of Contents

Why are tables of contents important for your website?

What could be better than finally finding the right post after a thorough Google search? All that's missing is a click on the link and bang... the content piece you're looking for is hidden in a long blog post.

After a short search and scan of the post, frustration wins and the website is left again. Without a table of contents and meaningful subheadings, finding the right paragraph is almost impossible.

In the age of YouTube, TikTok and many other platforms with video formats that communicate knowledge quickly and visually, blogs and other text-heavy content formats have tended to be marginalized. Yet blogs are one of the most trusted and most clicked formats on Google (source: Search Engine Journal).

Therefore, there is almost no business and almost no marketing strategy that cannot benefit from blogging and text formats on their website.

Improve the user experience and thus the length of stay on your blog

Once the blog is on your own website, the work is far from done. Regular updates and relevant articles need to be published in order to attract new readers and, of course, new customers to your website in the long term. The problem with many sites: Blogs are treated stepmotherly, there is no decent navigation and important content is not highlighted.

So, an automatic table of contents for your posts can lead to the following benefits:

- better user experience due to easy navigation of posts
- easy finding of important content
- better readability and less congestion due to long texts
- emphasis of important sections and content you want to highlight
- lower bounce rate
- Increase page views through higher satisfaction

So by taking one simple action, you'll perspectively increase the satisfaction of your website visitors and thus increase the time they spend on your blog.

Satisfaction = Higher Reach and Conversion Rate

Once readers are satisfied with your content, it's no surprise if they come back regularly and build a higher level of trust in your business. More sub-pages will be visited and your business will be seen as relevant in your industry.

The probability that a call is booked with you, your e-book is downloaded or a product purchase is made directly therefore increases massively.

Pro tip from the VE team: Work with conversion elements in your posts and encourage readers to take action.

Optimize your content for search engines (SEO)

Another benefit your blog gets from a table of contents is that content is always well structured and thus better indexed by search engines. Through clear semantics and the signal effect of your table of contents, Google can add so-called jump links to the search results. A jump link is a point of your table of contents, which is displayed directly in the search results and allows a jump directly to this heading.

Current options for tables of contents in Webflow

Webflow does not offer a native way to generate a table of contents for your rich text elements until today (as of 10/2023). So far, nothing has been announced in this direction, not even in Webflow Professional Experts circles. How you can currently generate a table of contents in Webflow anyway:

1. Manual setup

The technically easiest way, but also the most error-prone, is to set up tables of contents for your rich text elements manually. With the help of anchor links and custom HTML attributes in the headlines, you can build your own tables of contents relatively easily. The problem here is the low scalability with regard to content-heavy websites and CMS collections.

2. Third Party Tools

The problem has of course been known for a long time and so it is not surprising that there are several third-party solutions for automatic tables of contents in Webflow. The best known solution is the one from Finsweet Attributes, but it requires minimal experience in working with custom data attributes and setting up custom code solutions, so it's not necessarily beginner friendly. Otherwise, there are some other solutions such as from Letterdrop and Flowrite, but these solutions also require some technical and in-depth webflow know-how.

3. Custom Code

Custom code in Webflow is always a thing. Some love it, others say, "I'm already using a no-code tool and now I still have to fiddle with code." However, if you know a bit about custom code, you can either write a custom JavaScript yourself that generates tables of contents for you, or embed external code modules that promise you a solution. The problem here can be the usability for you, which could be limited with lower code knowledge.

Automatic table of contents with the solution from VE Resources

Probably the easiest way to generate a table of contents for Webflow Rich Text Elements (of course also for CMS posts) is the "Automatic ToC" from VE Resources. Once integrated, you can style the finished layout according to your preferences. The table of contents automatically displays all H2 and H3 headings of your rich text as clickable links, making navigation of your content a breeze.

How can I use the Automatic ToC from VE Resources?

To do so, simply clone this project and copy and paste the "(copy me) blog_layout-wrapper" into your own project (as shown in the picture below). You don't need anything else. The code that is necessary to generate the ToC is directly embedded in the section and it will therefore work perfectly with your own static or cms-based rich text.

After pasting you will find the component 100% customizable in your Webflow Designer and you can style everything as you like.

The automatic ToC in the Webflow Designer

Can I style the ToC to my liking?

The Automatic ToC comes with minimal styling of its own, so you can use it directly. However, if you want to give your table of contents your own personal touch, here's a little documentation on how you can restyle the list, the list items, and the links of your table of contents:

Step 1: Insert the code from the HTML Embed: (custom code) toc_script into an HTML Embed in a <div> within your website. This <div> will display the table of contents in the future. Give the <div> the ID: toc-wrapper to complete this step.

Step 2: Next, you need to ensure that the Rich Text Element to be summarized in the table of contents has a div wrapper with the ID: content.

Step 3: To design the table of contents list, simply use the class: toc_uolist (apply this class to any unordered list anywhere in your Webflow project and style the list to your liking). To style the list items, use the class: toc_item (apply it to any list item) and the class: toc_link to style the links in the table of contents (apply it to any link).

Step 4: If you finally want to add an “Active State” to your links, give the link with the class: toc_link the combo-class: toc_is-active. You can now style this combo class as active links in your table of contents should look."

Voice technology: an entirely new marketing channel

AI-enabled voice applications are already in the hands of millions of consumers, yet this category of AI still holds tremendous untapped potential. From frictionless shopping to the changing dynamics of search engines due to voice assistants such as Siri and Alexa, AI-enabled voice applications are becoming a prominent tool for marketers to integrate into their efforts.


Voice technology is rapidly evolving. Back in 2018 when I wrote my honors thesis on Artificial Intelligence in Marketing, I noted that only a handful of companies have crudely tried to integrate voice searches into their marketing campaigns. Since then, a report released by Adobe in May of 2019 stated that 91% of brands are investing into voice.


The reason why marketers are rushing to prioritize voice is not unfounded. That same study from Adobe revealed that 94% consider voice technology easy to use and not only saves them time, but improves their quality of life, indicating that voice is much more than just a flashy new marketing technology.


A report by Microsoft from April of 2019 stated that 72% of surveyed individuals have used a voice assistant within the last 6 months. Paired with the fact that over 3.25 billion people have access to voice assistants on their smartphones or smart speakers, voice technology is continuing to see tremendous consumer adoption.


All things considered, the potential of voice appears to be growing into a necessity for marketers to prioritize, similar to the rise of eCommerce in the early 2000’s and social media in the 2010’s. This begs the question, how should brands go about prioritizing voice?


To start, we can look at how people are currently using voice in an effort to understand how to properly implement it for your brand.

What voice technology is used for

Currently, people use voice for search queries that are straightforward and practical. Tasks such as:

  • Making a call to someone
  • Checking the weather
  • Looking up directions
  • Playing music


Voice searches tend to be “on-the-go” searches for topics related to local businesses and information needed on the go and was not used for sensitive information such as adult topics or medical information.


Contextual, timely, and relevant information is key when considering how to optimize your brand for voice. You can begin to prepare your brand for voice searches by optimizing your content and online presence today:

  1. Anticipating direct query-style questions, and format content accordingly (having answers to any and all questions asking who, what, where, when, and why easily accessible on the site),
  2. Providing rich, relevant information throughout your site and marketing materials to optimize for long-tail keywords that may come from long form voice search queries, and
  3. Continuously refining your brand’s positioning in order to carve out a specific niche in voice search results. For example, Google may personalize the search results when someone makes the voice command “buy more toothpaste” such that one person’s top result is a low-cost brand whereas another person’s is an organic brand. By positioning your brand as the go-to choice for people who shop organic, you can secure a coveted top search result spot amongst your ideal target audience.

How people interact with voice technology

Currently, voice technology can be used in a number of different ways:

  1. Smartphone voice assistants (i.e. Siri, Google Assistant, etc.)
  2. Smart speaker voice assistants (i.e. Amazon Alexa, Google Home, etc.)
  3. Smart speaker voice applications (i.e. custom applications on smart speakers like Alexa Skills)
  4. Custom voice applications (i.e. all other applications that use voice, such as web-based applications like UneeQ)

A large majority (85%) make voice searches using their smartphone, compared to just 39% who say that smart speakers are their primary means of using voice. Additionally, 80% of users state that having a visual interface would allow them to use voice for a wider variety of tasks. These findings indicate that voice technology alone can be somewhat prohibitive and unenjoyable. It’s the pairing of voice and screen where the real opportunities lie.


Searches conducted by voice are different than by typing. Voice searches are typically made with an informal tone and ask specific questions that can be over twice as long compared to text searches on average. Searching by voice allows consumers to be more candid and conversational, which differs from text-based search queries that often involve typing just a few keywords at a time.


For many brands, simply taking the steps outlined above to optimize your online presence for voice searches will be enough. For brands looking to invested more heavily into voice by integrating voice technology into their applications, there are many more factors to consider.


Ultimately, voice technology should make the user experience easier and more intuitive. There should be a real reason why the user would benefit from using voice.


Voice technology can be used to create a conversational interface with your application, potentially making it easier and faster for users to access the information they need or be guided through a multi-step process like scheduling an appointment, for example. The role that voice plays in your application will differ widely depending on your use case.

Designing for voice technology

While voice technology holds tremendous potential for marketing, it is important to understand its limitations. Voice can be frustrating to use at times. Users claim that voice technology is accurate and can understand them only 69% of the time. To reduce the level of frustration that may come from this, providing visual feedback on a screen can help users feel confident that the voice assistant understood their command or query correctly.


Additionally, 47% of users say it is uncomfortable to talk to a machine. The design of the voice technology itself may help in making users feel more comfortable to interact with it. For example, applications that involve a more conversational interface may benefit from having a voice assistant that sounds human-like, where as IoT applications may not.


Brands can explore a variety of different factors when designing their voice technology to ensure the experience is memorable and authentic to their brand. Tone of voice, expressiveness, speaking style (i.e. casual vs. formal), accent, and vocabulary (i.e. slang, industry-specific terms, etc.) can help brands differentiate themselves as more voice applications begin entering the market.


In the end, the goal of voice technology is to make the user experience as easy, intuitive, and frictionless as possible. Brands that do this right can set themselves up for success in both the short-term and long-term.


For example, Amazon’s voice assistant, Amazon Echo, has already helped it gain a larger wallet share from its customers. Echo users typically make 6% more purchases and spend 10% more than the average Amazon customer (Accenture, 2017). By making purchases as frictionless as possible, brands can earn loyalty and a larger share of wallet. This results in a positive spiral effect as customers begin to increase both the frequency and amount in which they spend with their brand of choice.

Closing thoughts

In just a few years, the role of voice technology in business has gone from novelty to top priority. Consumer adoption of voice technology is continuing to rise and more and more brands are rushing to capitalize on a new, untapped marketing channel.


For companies with limited resources, simply taking steps to optimize your content and online presence for direct-style, long form voice searches will be a great starting point. For companies looking to go all-in on voice technology, countless opportunities await, particularly for those who can implement voice for more complicated tasks.

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